# Help **URL:** https://the.wallet.forum/c/help/8.md [Latest](https://the.wallet.forum/latest.md) · [Categories](https://the.wallet.forum/categories.md) · [Tags](https://the.wallet.forum/tags.md) --- ## [About the Help category](https://the.wallet.forum/t/about-the-help-category/18)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [June 23, 2022, 8:27am UTC](https://the.wallet.forum/t/about-the-help-category/18 "2022-06-23T08:27:48Z")
Ask questions and share guidance on building chat here. Questions begin with “How to”. Please search for relevant answers using this site, the official Wallet docs, Stack Overflow, and the internet in general before post… --- ## [Data Dictionary](https://the.wallet.forum/t/data-dictionary/144)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 15, 2022, 11:42pm UTC](https://the.wallet.forum/t/data-dictionary/144 "2022-08-15T23:42:33Z")
Terms We Use Advertisement Credit Created by employee, generates a QR code to be placed on the merchant’s advertising materials. Customers interact with the advertisement by scanning the code with any QR app. This opens … --- ## [How do you primarily deploy and deliver your loyalty technology platform?](https://the.wallet.forum/t/how-do-you-primarily-deploy-and-deliver-your-loyalty-technology-platform/157)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 11:05pm UTC](https://the.wallet.forum/t/how-do-you-primarily-deploy-and-deliver-your-loyalty-technology-platform/157 "2022-08-29T23:05:16Z")
Wallet Inc technology is mostly web-based, which allows us to continuously add new features and updates to our platform without negatively impacting any of your business operations. When we introduce a new feature, you … --- ## [What is customer support like?](https://the.wallet.forum/t/what-is-customer-support-like/156)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 11:03pm UTC](https://the.wallet.forum/t/what-is-customer-support-like/156 "2022-08-29T23:03:19Z")
We strive to support all of our customers in a variety of ways. Depending on your needs, one of the following options may be more appropriate than the others: This self-help knowledge base https://the.wallet.forum/ The… --- ## [What do I need to run Wallet in my store?](https://the.wallet.forum/t/what-do-i-need-to-run-wallet-in-my-store/155)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 11:02pm UTC](https://the.wallet.forum/t/what-do-i-need-to-run-wallet-in-my-store/155 "2022-08-29T23:02:10Z")
Wallet is designed to suit a range of companies in various industries. The features that you require will depend entirely on your specific needs. If you wish to just use our SMS tools for sending and receiving text mess… --- ## [What is the Wallet platform?](https://the.wallet.forum/t/what-is-the-wallet-platform/154)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 11:01pm UTC](https://the.wallet.forum/t/what-is-the-wallet-platform/154 "2022-08-29T23:01:22Z")
The Wallet platform provides businesses with a robust toolkit to optimize the customer lifecycle. This is done by combining CRM, Digital Payments, Email, and SMS with a comprehensive loyalty system. Real-time analytics s… --- ## [What happens if my account becomes inactive?](https://the.wallet.forum/t/what-happens-if-my-account-becomes-inactive/153)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 10:58pm UTC](https://the.wallet.forum/t/what-happens-if-my-account-becomes-inactive/153 "2022-08-29T22:58:41Z")
The Wallet billing model is based entirely upon volume, inactive accounts would fall into our free tier and simply no longer be charged which still allows the merchant to use the free features. The only exception to thi… --- ## [What do I get with Wallet subscription plan?](https://the.wallet.forum/t/what-do-i-get-with-wallet-subscription-plan/152)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 10:57pm UTC](https://the.wallet.forum/t/what-do-i-get-with-wallet-subscription-plan/152 "2022-08-29T22:57:49Z")
Our billing model is based entirely on volume. So, the businesses on our platform only pay once they have exceeded the volume thresholds of our free (startup) tier. By default, all companies get access to this free tier … --- ## [Can I accept gift cards?](https://the.wallet.forum/t/can-i-accept-gift-cards/151)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 26, 2022, 9:15am UTC](https://the.wallet.forum/t/can-i-accept-gift-cards/151 "2022-08-26T09:15:06Z")
Absolutely. Our platform does allow customers to purchase gift cards from your establishment. If you are switching from a previous gift card provider, we encourage you to replace those gift cards with equivalent merchan… --- ## [How is Wallet platform different than their competition?](https://the.wallet.forum/t/how-is-wallet-platform-different-than-their-competition/150)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 11:02pm UTC](https://the.wallet.forum/t/how-is-wallet-platform-different-than-their-competition/150 "2022-08-24T23:02:40Z")
The Wallet Platform is unique in its robust integration of CRM, Digital Payments, Email and SMS that it goes beyond just being a loyalty system. It is a one-stop portal for your business’s real-time analytics need. In a… --- ## [What can Wallet platform offer?](https://the.wallet.forum/t/what-can-wallet-platform-offer/149)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 10:59pm UTC](https://the.wallet.forum/t/what-can-wallet-platform-offer/149 "2022-08-24T22:59:05Z")
Wallet provides businesses with tools to keep them in touch with their customers. This is accomplished by using a wide range of technologies for mobile device messaging, mobile-friendly web pages, a mobile application, p… --- ## [Where is the headquarters of Wallet Inc?](https://the.wallet.forum/t/where-is-the-headquarters-of-wallet-inc/148)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 10:56pm UTC](https://the.wallet.forum/t/where-is-the-headquarters-of-wallet-inc/148 "2022-08-24T22:56:16Z")
Wallet Inc is a corporation formed in Delaware, USA with its headquarters located just outside of Los Angeles, California, USA. All of the software provided by Wallet Inc is cloud-based, relying on multiple regional dat… --- ## [Is Wallet a loyalty program?](https://the.wallet.forum/t/is-wallet-a-loyalty-program/147)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 10:54pm UTC](https://the.wallet.forum/t/is-wallet-a-loyalty-program/147 "2022-08-24T22:54:52Z")
Wallet does have many loyalty related services, but can also integrate with your existing loyalty system. Integrating your existing system will allow your customers to view all of their perks and rewards through their cu… --- ## [How much would it cost me to board Wallet platform?](https://the.wallet.forum/t/how-much-would-it-cost-me-to-board-wallet-platform/146)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 19, 2022, 9:18pm UTC](https://the.wallet.forum/t/how-much-would-it-cost-me-to-board-wallet-platform/146 "2022-08-19T21:18:35Z")
By default, all companies get access to board the platform for free. If a company never exceeds the minimum volume thresholds, they can use the platform for free, indefinitely. You can create an account by visiting our … --- ## [How can the Wallet Platform increase customer engagement?](https://the.wallet.forum/t/how-can-the-wallet-platform-increase-customer-engagement/145)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 15, 2022, 11:48pm UTC](https://the.wallet.forum/t/how-can-the-wallet-platform-increase-customer-engagement/145 "2022-08-15T23:48:07Z")
How can the Wallet Platform increase customer engagement? Customers demand cutting-edge tools in today’s economy. The digital wallet interface that Wallet Inc provides to your customers is unlike any other tool to manag… --- ## [How is the roadmap defined? How can customers influence the roadmap?](https://the.wallet.forum/t/how-is-the-roadmap-defined-how-can-customers-influence-the-roadmap/142)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 10, 2022, 3:49am UTC](https://the.wallet.forum/t/how-is-the-roadmap-defined-how-can-customers-influence-the-roadmap/142 "2022-08-10T03:49:45Z")
We understand that every business and industry is unique. Therefore, we strongly encourage our customers to provide us with input and suggestions, so we can better suit their particular needs. If you would like to see a … --- ## [Which operating systems are supported by the platform?](https://the.wallet.forum/t/which-operating-systems-are-supported-by-the-platform/141)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 10, 2022, 3:48am UTC](https://the.wallet.forum/t/which-operating-systems-are-supported-by-the-platform/141 "2022-08-10T03:48:08Z")
The Wallet platform is entirely web-based. Your team can use any operating systems and/or browsers, but the best way to experience our administrative portal is with a desktop/laptop browser. Some of our pages are quite c… --- ## [How long does it take to implement the solution?](https://the.wallet.forum/t/how-long-does-it-take-to-implement-the-solution/139)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 8, 2022, 11:02pm UTC](https://the.wallet.forum/t/how-long-does-it-take-to-implement-the-solution/139 "2022-08-08T23:02:40Z")
Most companies that create an account on the Wallet platform are up and running in just a few minutes. Some larger companies have more complex requirements and will have some internal training and processes to accommodat… --- ## [How can Wallet increase my repeat purchase rates?](https://the.wallet.forum/t/how-can-wallet-increase-my-repeat-purchase-rates/57)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [July 12, 2022, 12:10am UTC](https://the.wallet.forum/t/how-can-wallet-increase-my-repeat-purchase-rates/57 "2022-07-12T00:10:29Z")
First, it’s critical to note some basic statistics regarding customer retention vs customer acquisition rates. You might already know that every dollar spent on customer retention (keeping your existing customers) will y… --- ## [What are some of Wallet's key features?](https://the.wallet.forum/t/what-are-some-of-wallets-key-features/46)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [July 11, 2022, 10:37pm UTC](https://the.wallet.forum/t/what-are-some-of-wallets-key-features/46 "2022-07-11T22:37:25Z")
For a complete list of Wallet’s features, please visit our website at https://wallet.inc/. These features are categorized according to the module that they are under in the Wallet Platform. Descriptions are made availabl…