# Frequently Asked Questions **URL:** https://the.wallet.forum/c/help/faq/29.md [Latest](https://the.wallet.forum/latest.md) · [Categories](https://the.wallet.forum/categories.md) · [Tags](https://the.wallet.forum/tags.md) --- ## [About the Frequently Asked Questions category](https://the.wallet.forum/t/about-the-frequently-asked-questions-category/42)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [July 11, 2022, 10:18pm UTC](https://the.wallet.forum/t/about-the-frequently-asked-questions-category/42 "2022-07-11T22:18:03Z")
(Replace this first paragraph with a brief description of your new category. This guidance will appear in the category selection area, so try to keep it below 200 characters.) Use the following paragraphs for a longer d… --- ## [How do you primarily deploy and deliver your loyalty technology platform?](https://the.wallet.forum/t/how-do-you-primarily-deploy-and-deliver-your-loyalty-technology-platform/157)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 11:05pm UTC](https://the.wallet.forum/t/how-do-you-primarily-deploy-and-deliver-your-loyalty-technology-platform/157 "2022-08-29T23:05:16Z")
Wallet Inc technology is mostly web-based, which allows us to continuously add new features and updates to our platform without negatively impacting any of your business operations. When we introduce a new feature, you … --- ## [What is customer support like?](https://the.wallet.forum/t/what-is-customer-support-like/156)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 11:03pm UTC](https://the.wallet.forum/t/what-is-customer-support-like/156 "2022-08-29T23:03:19Z")
We strive to support all of our customers in a variety of ways. Depending on your needs, one of the following options may be more appropriate than the others: This self-help knowledge base https://the.wallet.forum/ The… --- ## [What do I need to run Wallet in my store?](https://the.wallet.forum/t/what-do-i-need-to-run-wallet-in-my-store/155)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 11:02pm UTC](https://the.wallet.forum/t/what-do-i-need-to-run-wallet-in-my-store/155 "2022-08-29T23:02:10Z")
Wallet is designed to suit a range of companies in various industries. The features that you require will depend entirely on your specific needs. If you wish to just use our SMS tools for sending and receiving text mess… --- ## [Where is the headquarters of Wallet Inc?](https://the.wallet.forum/t/where-is-the-headquarters-of-wallet-inc/148)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 10:56pm UTC](https://the.wallet.forum/t/where-is-the-headquarters-of-wallet-inc/148 "2022-08-24T22:56:16Z")
Wallet Inc is a corporation formed in Delaware, USA with its headquarters located just outside of Los Angeles, California, USA. All of the software provided by Wallet Inc is cloud-based, relying on multiple regional dat… --- ## [Is Wallet a loyalty program?](https://the.wallet.forum/t/is-wallet-a-loyalty-program/147)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 10:54pm UTC](https://the.wallet.forum/t/is-wallet-a-loyalty-program/147 "2022-08-24T22:54:52Z")
Wallet does have many loyalty related services, but can also integrate with your existing loyalty system. Integrating your existing system will allow your customers to view all of their perks and rewards through their cu… --- ## [How can the Wallet Platform increase customer engagement?](https://the.wallet.forum/t/how-can-the-wallet-platform-increase-customer-engagement/145)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 15, 2022, 11:48pm UTC](https://the.wallet.forum/t/how-can-the-wallet-platform-increase-customer-engagement/145 "2022-08-15T23:48:07Z")
How can the Wallet Platform increase customer engagement? Customers demand cutting-edge tools in today’s economy. The digital wallet interface that Wallet Inc provides to your customers is unlike any other tool to manag… --- ## [How is the roadmap defined? How can customers influence the roadmap?](https://the.wallet.forum/t/how-is-the-roadmap-defined-how-can-customers-influence-the-roadmap/142)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 10, 2022, 3:49am UTC](https://the.wallet.forum/t/how-is-the-roadmap-defined-how-can-customers-influence-the-roadmap/142 "2022-08-10T03:49:45Z")
We understand that every business and industry is unique. Therefore, we strongly encourage our customers to provide us with input and suggestions, so we can better suit their particular needs. If you would like to see a … --- ## [Which operating systems are supported by the platform?](https://the.wallet.forum/t/which-operating-systems-are-supported-by-the-platform/141)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 10, 2022, 3:48am UTC](https://the.wallet.forum/t/which-operating-systems-are-supported-by-the-platform/141 "2022-08-10T03:48:08Z")
The Wallet platform is entirely web-based. Your team can use any operating systems and/or browsers, but the best way to experience our administrative portal is with a desktop/laptop browser. Some of our pages are quite c… --- ## [How long does it take to implement the solution?](https://the.wallet.forum/t/how-long-does-it-take-to-implement-the-solution/139)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [August 8, 2022, 11:02pm UTC](https://the.wallet.forum/t/how-long-does-it-take-to-implement-the-solution/139 "2022-08-08T23:02:40Z")
Most companies that create an account on the Wallet platform are up and running in just a few minutes. Some larger companies have more complex requirements and will have some internal training and processes to accommodat… --- ## [How can Wallet increase my repeat purchase rates?](https://the.wallet.forum/t/how-can-wallet-increase-my-repeat-purchase-rates/57)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [July 12, 2022, 12:10am UTC](https://the.wallet.forum/t/how-can-wallet-increase-my-repeat-purchase-rates/57 "2022-07-12T00:10:29Z")
First, it’s critical to note some basic statistics regarding customer retention vs customer acquisition rates. You might already know that every dollar spent on customer retention (keeping your existing customers) will y… --- ## [What are some of Wallet's key features?](https://the.wallet.forum/t/what-are-some-of-wallets-key-features/46)
**Author:** [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Replies:** 0\ **Last updated:** [July 11, 2022, 10:37pm UTC](https://the.wallet.forum/t/what-are-some-of-wallets-key-features/46 "2022-07-11T22:37:25Z")
For a complete list of Wallet’s features, please visit our website at https://wallet.inc/. These features are categorized according to the module that they are under in the Wallet Platform. Descriptions are made availabl…