# Step-by-Step Guide to Redeem Vouchers Through InfoGenesis POS **URL:** \ **Category:** Point of Sale\ **Tags:** infogenesis\ **Created:** [July 9, 2024, 1:51am UTC](https://the.wallet.forum/t/step-by-step-guide-to-redeem-vouchers-through-infogenesis-pos/238 "2024-07-09T01:51:45Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Customer\_Success](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@Customer\_Success](https://the.wallet.forum/u/Customer_Success)\ **Post date:** [July 9, 2024, 1:51am UTC](https://the.wallet.forum/t/step-by-step-guide-to-redeem-vouchers-through-infogenesis-pos/238/1 "2024-07-09T01:51:45Z")
#### Introduction This guide will help you redeem vouchers created in the Wallet Portal using your InfoGenesis POS machine. Follow these steps to ensure a smooth transaction for your customers. #### Step 1: Log in to Wallet Portal 1. Open your web browser and navigate to the Wallet Portal. 2. Log in with your administrator credentials. #### Step 2: Generate Vouchers in different forms to Motivate Your Customers **Create Single Voucher** Learn how to maximize the static voucher feature of Wallet, customize and schedule your single vouchers, determine which member to send a voucher to, the amount to offer, and when to send it. > [@How To Create A Single Voucher](https://the.wallet.forum/t/how-to-create-a-single-voucher/79): > > Creating & Scheduling a Single Voucher What You Will Learn Learn how to maximize the static voucher feature of Wallet, and understand how the create and schedule mechanism of the static voucher feature works. Why You Should Learn About Single Vouchers The Single Vouchers page is where you will customize and schedule your single vouchers. From this page, you will determine which member you’re going to send a voucher to, the amount you’re going to offer, and when you will send it. This is also… **Assign Merchant Credits to your Customers via Merchant Credits** Learn how to send credit for your business directly to your customer’s wallet using their phone number or member ID. Review all credits sent from the Merchant Credit page. > [@How to Provide Store Credits](https://the.wallet.forum/t/how-to-provide-store-credits/76): > > How to Provide Store Credits What You Will Learn Learn how to send credit for your business directly to your customer’s wallet. Ease your way with navigation on the Merchant Credit page. Learn the functions of the merchant credit feature by Wallet. Why You Should Learn About the Merchant Credit Page From the Merchant Credit page, you can send credit directly to your customer’s wallet using their phone number or member ID. This page is also where you will review all the credit that has been dist… **Create Ad Credits** Understand how to create and modify Ad Credits, which are rewards shared through your advertising campaigns in the form of QR codes. Use Ad Credits to gain more subscribers and reward existing members. > [@How to Create and Modify an Existing Ad Credit](https://the.wallet.forum/t/how-to-create-and-modify-an-existing-ad-credit/73): > > What You Will Learn Learn the features of adding credit, and understand how to create and modify Ad Credits. Why You Should Learn Ad Credits Ad Credits stands for Advertisement Credits, in a nutshell, it is your rewards being shared through your advertising campaigns in a form of a QR Code that you can post on your website or directly at your front desk. You can strategize using Ad Credits to gain more subscribers and reward your existing members using the Ad Credits function. How to Create … **Create Vouchers Many** Learn how to create, schedule, and manage static voucher campaigns. Control campaign activity, payment design, offer value, and register selection. > [@How to Configure Vouchers ( Many )](https://the.wallet.forum/t/how-to-configure-vouchers-many/82): > > Configure A Single Campaign Of Static Vouchers What You Will Learn Learn how to create, schedule, and use the Vouchers ( Many ) page feature of Wallet to manage your current voucher campaigns. What You Can Accomplish With Vouchers ( Many ) The Vouchers Many feature is where you will create, schedule, and manage your static voucher campaigns. You can control whether your campaigns are active or inactive, add a payment design, select the value of your offer, and even determine which register(s)… #### Step 3: Access InfoGenesis POS 1. Go to your InfoGenesis POS machine. 2. Ensure you are logged in to your POS system with your credentials. #### Step 4: Initiate Voucher Redemption 1. On your POS main screen, key in the orders from your customer. 2. Ask for the customer’s member ID or phone number. 3. Go to the “Tender” section by pressing **TNDR**. ![image](https://canada1.discourse-cdn.com/flex035/uploads/wallet/original/1X/13a282b82b9a66c2de8113e6184459137a892104.png) 1. Enter the customer’s member ID or account name. ![image](https://canada1.discourse-cdn.com/flex035/uploads/wallet/original/1X/4bac0b5e5c86fb3ecddc62f28ae945b65b5594a1.png) 1. All eligible vouchers, merchant credits, and points will show up. ![image](https://canada1.discourse-cdn.com/flex035/uploads/wallet/original/1X/5d6a8334bd573f7741f53d2e64bd54e9805a22d1.png) 1. Select the preferred points or vouchers to be consumed. #### Step 5: Verify Voucher Details 1. The system will display the voucher details (amount, validity). 2. Verify the details with the customer. 3. Confirm the voucher redemption by clicking **Confirm**. #### Step 6: Apply Voucher to Transaction 1. The voucher amount will be applied to the current transaction. 2. If the voucher covers the full amount, proceed to complete the transaction. 3. If there is a remaining balance, ask the customer for the preferred payment method to cover the balance. #### Step 7: Complete the Transaction 1. Finalize the payment. 2. Provide the receipt to the customer. #### Troubleshooting - If the voucher code is not recognized, ensure it was entered correctly. - If the voucher has expired or already been redeemed, inform the customer and provide alternatives. #### Support For further assistance, please contact our support team at support@wallet.inc