How to Review Inbound Messages for Your Numbers

You Will Learn
On how to check and review your inbound messages for your 10 DLC phone numbers.

Reviewing Inbound Messages for Your Numbers

Your inbound messages log allows you to review all inbound messages received for any of your numbers (10DLCs).

Once you’ve requested your new business phone number using the “Create” button in the top-right, please allow up to 24hrs for review and approval.

Links from the Link Shortener can be used in your auto-response to direct customers to promotions and discounts as thanks for subscribing. This also encourages new subscribers to become customers, by providing them with a special discount.

Pro Tip: Add a QR code and/or a 1-Click Help Desk feature to your website for mobile users, by clicking the “Help Desk Tools” button next to your number, and pasting the code into your website.

Short Codes: If your business is sending more than 10,000 messages per month, please contact us using the “Chat Now” button in the lower left-hand corner to reserve a short code for high-volume messaging.

  1. Click on image

  2. Then Select image

  3. You will then see the My Numbers Page.

  4. One line item for your number and you will see several icons.

  5. Select image

  6. You will then have the Inbound Summary

  7. And you will see the Inbound logs, you have the option to click image to extract the data via CSV file format.

If you are interested to check on how to extract outbound logs see How to check your Outbound Messages and Summary for Your Numbers for reference.