How to Apply Ad Credits Through InfoGenesis POS

Product Guides and Tutorials Point of Sale
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Introduction: This guide helps you diagnose and resolve common problems encountered during voucher redemption using the InfoGenesis POS system.

Common Issues:

  1. Voucher Not Recognized by the System:
  • Symptoms: The POS does not recognize the voucher code.
  • Solution:
    • Ensure the voucher code is correctly entered.
    • Check if the voucher has expired or is invalid.
    • Verify the voucher has been issued by the system in the Wallet Dashboard and is active.
  1. Voucher Redemption Fails at Checkout:
  • Symptoms: An error message appears during voucher redemption.
  • Solution:
    • Check for any connectivity issues between the POS and the backend system.
    • Ensure the POS software is up-to-date.
    • Verify the customer’s account for any restrictions or limitations.
  1. Partial Redemption of Voucher Amount:
  • Symptoms: Only a part of the voucher amount is applied to the purchase.
  • Solution:
    • Verify if the voucher has a maximum redemption limit per transaction.
    • Check if multiple vouchers can be used in a single transaction.
    • Confirm if there are any purchase conditions or minimum spend requirements.
  1. Voucher Already Redeemed Error:
  • Symptoms: The system indicates the voucher has already been used.
  • Solution:
    • Verify the voucher’s redemption history in the customer’s account.
    • Check for any system glitches or duplication issues.
    • Contact support for assistance if the issue persists.

Conclusion: For further assistance, contact our support team or refer to the InfoGenesis POS system’s user manual.