Step-by-Step Guide to Redeem Vouchers Through InfoGenesis POS


This guide will help you redeem vouchers created in the Wallet Portal using your InfoGenesis POS machine. Follow these steps to ensure a smooth transaction for your customers.

Step 1: Log in to Wallet Portal

  1. Open your web browser and navigate to the Wallet Portal.
  2. Log in with your administrator credentials.

Step 2: Generate Vouchers in different forms to Motivate Your Customers

Create Single Voucher

Learn how to maximize the static voucher feature of Wallet, customize and schedule your single vouchers, determine which member to send a voucher to, the amount to offer, and when to send it.

Assign Merchant Credits to your Customers via Merchant Credits

Learn how to send credit for your business directly to your customer’s wallet using their phone number or member ID. Review all credits sent from the Merchant Credit page.

Create Ad Credits

Understand how to create and modify Ad Credits, which are rewards shared through your advertising campaigns in the form of QR codes. Use Ad Credits to gain more subscribers and reward existing members.

Create Vouchers Many

Learn how to create, schedule, and manage static voucher campaigns. Control campaign activity, payment design, offer value, and register selection.

Step 3: Access InfoGenesis POS

  1. Go to your InfoGenesis POS machine.
  2. Ensure you are logged in to your POS system with your credentials.

Step 4: Initiate Voucher Redemption

  1. On your POS main screen, key in the orders from your customer.
  2. Ask for the customer’s member ID or phone number.
  3. Go to the “Tender” section by pressing TNDR.

  1. Enter the customer’s member ID or account name.

  1. All eligible vouchers, merchant credits, and points will show up.


  1. Select the preferred points or vouchers to be consumed.

Step 5: Verify Voucher Details

  1. The system will display the voucher details (amount, validity).
  2. Verify the details with the customer.
  3. Confirm the voucher redemption by clicking Confirm.

Step 6: Apply Voucher to Transaction

  1. The voucher amount will be applied to the current transaction.
  2. If the voucher covers the full amount, proceed to complete the transaction.
  3. If there is a remaining balance, ask the customer for the preferred payment method to cover the balance.

Step 7: Complete the Transaction

  1. Finalize the payment.
  2. Provide the receipt to the customer.


  • If the voucher code is not recognized, ensure it was entered correctly.
  • If the voucher has expired or already been redeemed, inform the customer and provide alternatives.


For further assistance, please contact our support team at