When a customer shows you an offer in their wallet, your staff scan it, the system tells you what it’s worth, and you apply it to the bill. You can do it from any computer with a camera or from the free scanner app on a phone.
Wallet · Merchant guide
Scan, check, apply
The scan shows exactly what the customer has: a voucher, a prize, store credit, points, a ticket. No guessing at the till.
Any device
Use the Web Terminal in a browser, a USB barcode reader at a desk, or the Mobile Scanner app on a phone or tablet.
Refunds are one click
Every redemption is in the history, with a Refund button if the sale is returned.
Pick your tool
| Tool | Where | Best for |
|---|---|---|
| Web Terminal | Manage Integrations > Wallet POS > Web Terminal | A front desk or till with a computer. Uses the computer’s camera, an image file, or a USB barcode reader. |
| Mobile Scanner | Manage Integrations > Wallet POS > Mobile Scanner | Staff on the floor, events and pop-ups. Free app for iPhone and iPad, Android and Windows. |
| Your own POS | Manage Integrations > Third-Party POS | Businesses whose point-of-sale system is connected to Wallet, so offers apply inside the existing till. |
Redeem with the Web Terminal
- Open Web Terminal. The Code Scanner box on the left starts as Idle.
- Choose how to read the customer’s code:
- Request Camera Permissions to scan with the computer’s camera (allow the browser’s camera prompt the first time);
- Scan an Image File if the customer sent you a screenshot of their code;
- or click Scan using barcode reader and scan with a USB barcode reader, which is the fastest option at a busy till.
- The customer’s item appears on the right. Follow the on-screen steps to apply it to the bill and redeem it.
- If you want to match the redemption to your till later, add a Transaction ID from your till. If you leave it blank, Wallet makes one for you.
Refund a redemption
If a customer returns what they bought, put the offer back:
- On the Web Terminal, click History (top right).
- Set the dates and click Apply.
- Find the transaction and click Refund. Its button changes to Refunded.
The history shows each transaction’s date, register, type, discount, the bill (Check), how much the offer covered (Applied), what was left to pay (Balance) and what kind of offer it was.
Use the Mobile Scanner app
- Open Mobile Scanner in the admin portal and download the app for your device: App Store (iPhone and iPad), Google Play (Android) or Windows (desktop installer).
- Sign in to the app.
- Scan the customer’s code with the phone’s camera and redeem the same way.
Good to know
A USB barcode reader is the quickest. Click into “Scan using barcode reader” and scan; no camera permissions, no lighting problems.
Ask customers to turn their screen brightness up. Dim phone screens cause most failed scans.
Every redemption lands in your Ledger. Manage Integrations > Wallet POS > Ledger lists all of them, from every register, with an Export button. See Read your Ledger.
Name your registers. If you have more than one till, set them up under Connect POS with clear names (“Front Desk”, “Bar”) so your reports show where each redemption happened.
Why it matters
An offer is only worth something when it’s redeemed. Making the counter step fast and certain is what turns a voucher in a wallet into a customer through the door, and every scan feeds the numbers that show which offers work.
Questions? Ask in Integrations & POS and we’ll help.
Related guides
- Read your Ledger: every redemption and refund in one list
- Send a customer a personal voucher by text
- Give customers store credit they spend in your wallet
Merchant guide. A plain-language explanation of redeeming at the counter, not a substitute for the terms in your agreement.